Terms & Conditions

1. About Us
Holly & Dough is a small, home-run baking business based in Abergavenny. By placing an order or purchasing from our bake shed, you agree to the terms below.

2. Products & Availability
All items are freshly baked in small batches. Availability is limited and items are sold on a first-come, first-served basis unless pre-ordered.
We reserve the right to substitute ingredients or products where necessary, while maintaining quality.

3. Orders & Payment
Payment methods accepted: [cash / bank transfer / QR].
Full payment is required at the time of purchase or in advance for pre-orders.
For honesty box payments, customers are expected to pay the correct amount.

4. Pricing
All prices are listed in GBP (£) and are subject to change without notice.

5. Allergies & Dietary Information
All products are made in a home kitchen that handles common allergens, including but not limited to: gluten, dairy, eggs, nuts, and soy.
While care is taken, we cannot guarantee any product is completely allergen-free.
Customers are responsible for checking ingredient information before purchase.

6. Custom Orders
Custom bakes must be ordered in advance.
A non-refundable deposit of [20%] may be required to secure your booking.
Final balances must be paid fully before collection.

7. Cancellations & Refunds
Due to the perishable nature of our products:

No refunds are offered on baked goods once purchased.
Cancellations of custom orders require at least 3 days notice. Deposits are non-refundable.
If we need to cancel your order, a full refund will be provided.

8. Collection & Responsibility
Customers are responsible for collecting orders at the agreed time.
Once items are collected or purchased from the bake shed, responsibility transfers to the customer. We are not liable for damage, loss, or improper storage after this point.

9. Storage & Consumption

All products are freshly baked and made without preservatives. For best quality, items should be consumed within 2–3 days of purchase when stored at room temperature in an airtight container.

Products may be refrigerated for up to 5 days; however, this may affect texture and flavour. Where suitable, items can be frozen for up to 3 months if stored correctly in airtight packaging. Frozen products should be fully defrosted at room temperature before consumption and not refrozen once thawed.

As all bakes are homemade, variations in shelf life may occur. It is the customer’s responsibility to store products appropriately after purchase.

10. Hygiene & Safety
We follow UK food hygiene guidelines for home-based food businesses with the FSA.
However, products are made in a domestic kitchen environment. Our products are prepared in a home kitchen environment where pets are present. While strict hygiene practices are followed at all times and pets are not permitted in the immediate food preparation areas during baking, customers should be aware that the environment is not a certified allergen- or pet-free facility. As such, traces of pet hair or allergens may be present despite our best efforts. By purchasing our products, you acknowledge and accept this condition.

11. Liability
We are not liable for:

Allergic reactions
Damage occurring after collection
Failure to follow storage instructions

12. Changes to Terms
We may update these Terms & Conditions at any time. Please check this page for updates.

13. Contact
For any questions, please contact:
Holly at: info@hollyndough.co.uk